Customer Service

Today has shown a range of customer service from the bad, to mediocre, to excellent.

The bad – I wont name names, but it would be fairly easy to see who I’m speaking about my looking at old posts. We ordered baby room furniture on 9/25. Called to check on it the first time and part of the order was in. Called to check again (actually, there may have been another call in between) on 10/9 and were told they could not locate our dresser and would reorder it. Called to check today and it is no longer in stock and they do not know when it will be, possibly the beginning of November. This wouldn’t be as bothersome to me had they once called us to let us know that items were in or that they were having a problem. All conversations were initiated by us. The items were payed for back on 9/25 and they can’t even tell us that it will definitely be in again. Today, I was told they would see if they could get it for us online. I asked if she would call me back and let me know, and she replied something to the tune of “definitely” or “of course” but when my husband called later she said she was done with us after the last call. So disappointing!

We have now ordered a similar dresser through Amazon and will be getting our money back at the original store.

The mediocre is barely worth mentioning. We went for dinner and the waitress would drop off items and disappear. Everything my husband ordered was brought out incorrectly, and it took forever to find her to get it fixed!

The excellent was Beachbody. I had an issue with one of the Derm Exclusive products I ordered. I get a 90 day package of 7 items. One of the seven had a different consistency than my previous order. They sent me a new 90 day package of all items. And told me to keep the original package. As I would hate to have to go ship products back, just not having to re-pack and ship the items was great news. I would have been happy with just the one product that had the issue being sent out, but I received all seven. Amazing.

I wish more companies had better service. I love when I come across a company that surprises me. Even better when it is a company I choose to work with regularly.

Otherwise, I’m keeping busy! I went to an indoor cycling class on Monday night and I think the instructor was afraid I’d go into labor in class. I took it nice and easy and listened to my body. No jumps or sprints, but definitely a post-ride picture!

And a 37 week picture.  Just three weeks until my due date!

Workout Monday – Indoor cycling
Workout Tuesday – Elliptical and Lifting
Workout Wednesday – walked the pug (wasn’t feeling well…listening to my body!)
Workout today – Moms Into Fitness Third Trimester DVD

Babies R Us Registry Completion

We went to Babies R Us (BRU) to buy a bunch of our remaining registry items (especially the furniture and baby monitor) last week.  They offer a 15% completion code (I think it’s 10% if you start your registry online) that arrived for us two days before I was 34 weeks.  The code is good for one day, says it’s good online (but wouldn’t work at the store or at home) and comes on a post card that could easily get thrown out.

We needed four types of things, which led to four transactions and us being in the store for over an hour:

• available in store
• ordered in store (non special order furniture)
• special ordered in store (special order furniture)
• not available in store, available online

We wanted to use the completion code on all of it (obviously, who doesn’t love a discount) and we also opened a store credit card for an additional 10%. The big issues were things that were not on our registry (our conversion kit for the crib which was nowhere online and couldn’t be added in store due to low stock) and the online items (which the card opening 10% should not have been used for but because they had to call about the completion code, they got us a 25% off code instead of 15% for the online order).The special orders went well. As long as we used the new card for some of it, the 10% could be applied even on the amount we were using gift cards for. And she had no problem with the completion code working on the conversion kit though two prior people (employee and manager) said the system wouldn’t let us use it). I had gone through the gift cards we were also using and written the amounts on the front with a sharpie which she found very helpful.The online order was the biggest hassle. I think that in order to use it, your registry needs to be synced somehow to your purchasing account online. Otherwise it thinks you’re ordering from someone else’s registry and doesn’t accept the completion code.  This wasn’t mentioned when we started the registry, and I used the same email address for the registry and for my regular account. So if you want to use your completion code online, I recommend going in to the store and having them do it or expecting to call their customer service.

The available items in store were pretty easy. But the coupon says that they should take it away from you (weird because it is a one day code, not one use) after the purchase.

Hope that helps someone!

Workout today – Elliptical, lifted weights