Customer Service

Today has shown a range of customer service from the bad, to mediocre, to excellent.

The bad – I wont name names, but it would be fairly easy to see who I’m speaking about my looking at old posts. We ordered baby room furniture on 9/25. Called to check on it the first time and part of the order was in. Called to check again (actually, there may have been another call in between) on 10/9 and were told they could not locate our dresser and would reorder it. Called to check today and it is no longer in stock and they do not know when it will be, possibly the beginning of November. This wouldn’t be as bothersome to me had they once called us to let us know that items were in or that they were having a problem. All conversations were initiated by us. The items were payed for back on 9/25 and they can’t even tell us that it will definitely be in again. Today, I was told they would see if they could get it for us online. I asked if she would call me back and let me know, and she replied something to the tune of “definitely” or “of course” but when my husband called later she said she was done with us after the last call. So disappointing!

We have now ordered a similar dresser through Amazon and will be getting our money back at the original store.

The mediocre is barely worth mentioning. We went for dinner and the waitress would drop off items and disappear. Everything my husband ordered was brought out incorrectly, and it took forever to find her to get it fixed!

The excellent was Beachbody. I had an issue with one of the Derm Exclusive products I ordered. I get a 90 day package of 7 items. One of the seven had a different consistency than my previous order. They sent me a new 90 day package of all items. And told me to keep the original package. As I would hate to have to go ship products back, just not having to re-pack and ship the items was great news. I would have been happy with just the one product that had the issue being sent out, but I received all seven. Amazing.

I wish more companies had better service. I love when I come across a company that surprises me. Even better when it is a company I choose to work with regularly.

Otherwise, I’m keeping busy! I went to an indoor cycling class on Monday night and I think the instructor was afraid I’d go into labor in class. I took it nice and easy and listened to my body. No jumps or sprints, but definitely a post-ride picture!


And a 37 week picture.  Just three weeks until my due date!


Workout Monday – Indoor cycling
Workout Tuesday – Elliptical and Lifting
Workout Wednesday – walked the pug (wasn’t feeling well…listening to my body!)
Workout today – Moms Into Fitness Third Trimester DVD

And 36…

Weeks that is!  It seems that they are flying by.  I celebrated my new week with some Turbo Jam, highly modified but still very fun.

I also got many things done today.  Checking off my to do list is such a good feeling!  I keep it on my phone (using the Awesome Note app) and set some things with an alarm and others without.  One of the items with an alarm went off while I was on the phone with my mother and she made fun of me for having my to do list “talk” to me.  Whatever gets it done works for me!

We are trying to get some baby stuff ready to go.  Our crib is put together and has clean bedding on it.  Babies R Us lost our dresser somehow and ordered it again, so the room still looks a little crazy.  It will definitely help the organization once that is here.  The dresser is the last big thing we need.  Then we can decide if we want to keep a bookshelf that is in there, move clothes into drawers, and hopefully have less of a pile organization system.

Workout yesterday – Elliptical, lifting
Workout today – Turbo Jam Cardio Party 3

Babies R Us Registry Completion

We went to Babies R Us (BRU) to buy a bunch of our remaining registry items (especially the furniture and baby monitor) last week.  They offer a 15% completion code (I think it’s 10% if you start your registry online) that arrived for us two days before I was 34 weeks.  The code is good for one day, says it’s good online (but wouldn’t work at the store or at home) and comes on a post card that could easily get thrown out.

We needed four types of things, which led to four transactions and us being in the store for over an hour:

  • available in store
  • ordered in store (non special order furniture)
  • special ordered in store (special order furniture)
  • not available in store, available online
We wanted to use the completion code on all of it (obviously, who doesn’t love a discount) and we also opened a store credit card for an additional 10%. The big issues were things that were not on our registry (our conversion kit for the crib which was nowhere online and couldn’t be added in store due to low stock) and the online items (which the card opening 10% should not have been used for but because they had to call about the completion code, they got us a 25% off code instead of 15% for the online order).The special orders went well. As long as we used the new card for some of it, the 10% could be applied even on the amount we were using gift cards for. And she had no problem with the completion code working on the conversion kit though two prior people (employee and manager) said the system wouldn’t let us use it). I had gone through the gift cards we were also using and written the amounts on the front with a sharpie which she found very helpful.The online order was the biggest hassle. I think that in order to use it, your registry needs to be synced somehow to your purchasing account online. Otherwise it thinks you’re ordering from someone else’s registry and doesn’t accept the completion code.  This wasn’t mentioned when we started the registry, and I used the same email address for the registry and for my regular account. So if you want to use your completion code online, I recommend going in to the store and having them do it or expecting to call their customer service.

The available items in store were pretty easy. But the coupon says that they should take it away from you (weird because it is a one day code, not one use) after the purchase.

Hope that helps someone!

Workout today – Elliptical, lifted weights

Our new source of fun

Babies may not actually require a lot of stuff, but there is a lot available for them! As more baby stuff comes into the house a lot of it looks so fun for a tiny human that we just can’t wait to test it out. Pugs are about baby size, aren’t they?


Sorry for the blurry pic, but video is better anyway, right?

I’ll be back with more including my workout updates. For now, just the pug.

34 Weeks

We are done with childbirth class! Our class was through the hospital and it was just a regular class (no special methods), went for three weeks for two hours a class. The last class was yesterday. I enjoyed it and learned a lot, but the class ended past my bedtime!  Monday’s class was mostly two videos of births.  Not as graphic as I expected.

I know that I say it’s past my bedtime often. I feel like I’m always up too late. I have been trying to be in bed by 9, especially now that I wake up so frequently during the night. My alarm is set for 5am, so 9 isn’t crazy early. Usually I am up until about 10 but in bed reading or otherwise relaxing.

This is me today at 34 weeks:

Hard to believe that I’m due only 6 weeks from now! We ordered the rest of the baby furniture along with a bunch of other stuff last night. We can’t wait to get that in the room so we can get it all situated and put up the wall art. We ordered four prints from and I want to get them on the walls! Seriously the cutest geek prints we’ve ever seen.  Lots to still get ready, and I’m still waiting for a nesting instinct. I am currently assuming that it will be like the second trimester burst of energy…mythical but not happening for me!

I keep getting bigger, but I can still fit a pug on my lap! He usually tries to work with me from around 3:30 until my husband gets home from work. Then he freaks because it is almost dinner time…Artoo’s favorite time of the day!


Workout yesterday – 20 minutes elliptical, lifting
Workout today – Turbo Kick at home